“Privacy Policy: Your Data Security Is Our Priority”

MedicTranslate Privacy Policy

Privacy is important to us. This Privacy Policy explains how MedicTranslate.com (“we,” “our,” or “the Company”) collects, uses, and protects personal information when you use our services. By accessing or using our platform, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our platform.

1. Information We Collect

We collect the following types of personal information when you use MedicTranslate.com:

1. Personal Information

• Name, email address, and contact details: These are collected when you create an account, contact us, or use our services.
• Account details: Such as username and password.
• Payment information: When you pay for our services, we collect information such as credit card details, which are processed securely by our third-party payment provider.

1. Sensitive Medical Information

• Medical documents: Translations of medical records, prescriptions, and medical device documents.
• Health-related information: Information uploaded by you or healthcare provider that may include sensitive health information such as medication, diagnosis, or treatment history.

2. How We Use Information

We collect and use personal and medical information for the following purposes:

• Providing our services: To translate medical and non-medical documents, store them securely, and deliver related services.
• Communication: To contact you about the account, provide customer support, and send notifications about service updates or changes.
• Improving our services: To analyse usage trends, troubleshoot technical issues, and enhance the platform’s functionality.
• Legal obligations: To comply with legal requirements, protect our rights, and resolve disputes.

3. Consent and Purpose of Collection

We collect personal information with explicit consent. Before submitting sensitive medical information, you will be asked to agree to this Privacy Policy and provide consent for us to use data.

If we change the purpose for which we collect and use data, we will notify you and seek additional consent.

4. Data Sharing and Disclosure

We may share data in the following cases:

• With healthcare providers: With consent, we share medical translations and health information with healthcare professionals, clinics, or doctors as part of our services.
• Third-party service providers: We may share data with trusted third parties who help us operate our platform, such as cloud storage (AWS), translation partners, and payment processors.
• Legal compliance: We may disclose information if required by law or in response to valid legal requests by public authorities, including meeting national security or law enforcement requirements.

5. International Data Transfers

Personal and medical information may be transferred and stored in countries outside of Japan where our data storage providers or third-party service providers are located. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

If you are located in a jurisdiction that requires additional consent for cross-border transfers of data, we will obtain explicit consent before transferring data.

Also note that, part of the IT services we provide, supports from outside of Japan and the developer has backend access to the platform, however they are all aligned with privacy and policy stated above.

6. Data Security

We are committed to ensuring that information is secure. To prevent unauthorized access or disclosure, we have implemented industry-standard encryption methods (such as AES-256) for data storage and transmission.

• Encryption: All personal and medical data is encrypted in transit and at rest.
• Access Control: Only authorized personnel have access to sensitive data, and access logs are maintained to track data usage.
• Security Audits: We regularly audit our systems to ensure compliance with security protocols and identify vulnerabilities.

7. Retention of Information

We retain personal and medical information for as long as necessary to provide you with our services or as required by law.

• Document Storage: Medical and personal documents stored with us are retained for up to 1 month unless you extend the storage period. After the retention period, we will either delete or anonymize data unless otherwise required by law.
• Deletion Requests: You have the right to request the deletion or anonymization of personal and medical information at any time. You can do this by contacting us at [info@lightgreen-camel-892718.hostingersite.com].

8. Rights

Under Japan’s Personal Information Protection Law (PIPL), you have the following rights:

• Access and Correction: You can request access to personal and medical information and correct any inaccuracies.
• Data Portability: You may request a copy of data in a readable format for transfer to another service.
• Deletion: You can request the deletion of personal and medical data at any time unless required by law for us to retain it.
• Withdraw Consent: You may withdraw consent to our collection and use of data at any time. Please note that this may limit our ability to provide certain services to you.

To exercise any of these rights, please contact us at [info@lightgreen-camel-892718.hostingersite.com].

9. Data Breach Notification

In the event of a data breach involving personal or medical information, we will:

• Notify you without delay if data has been compromised.
• Report the breach to the Personal Information Protection Commission (PPC) if it involves sensitive personal information.
• Take corrective actions to mitigate the breach and prevent future incidents.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify you of any significant changes and ask for consent where necessary.

11. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise rights regarding personal data, please contact us at: info@MedicTranslate.com