Call MedicTranslate: New Local Numbers for Japan, the USA and Canada
You can now reach MedicTranslate on a local phone number in Japan and in the USA and Canada, with reception around the clock. This page lists each MedicTranslate phone number, explains what happens when you call, and tells you when to use WhatsApp or 119 instead. An Australian number is on its way.
Quick answer
In Japan, call 050-1785-9989 (from overseas: +81 50 1785 9989). In the USA or Canada, call +1 858 879 8954. Both lines have 24-hour reception. Our team follows up Monday to Saturday, 9am to 6pm Japan time. An Australian number is coming soon. For a medical emergency in Japan, call 119, not us.
Prefer to write? Send a short enquiry and we reply within 1–3 business days.
Contact MedicTranslateOn this page
Each MedicTranslate phone number, at a glance
Most of our clients live in or travel from the USA, Canada and Australia, and many contact us before they arrive in Japan. A local number means you can call at your normal rate, at any hour, without working out international dialling first.
| Where you are | Number | What it is for |
|---|---|---|
| In Japan | 050-1785-9989 | Enquiries and bookings, 24-hour reception |
| Calling Japan from abroad | +81 50 1785 9989 | The same Japan line, dialled with the country code |
| USA and Canada | +1 858 879 8954 | Enquiries and bookings, 24-hour reception |
| +81 80 2453 8466 | Written messages, answered by our team | |
| Australia | Coming soon | Use the contact form or WhatsApp for now |
The Japan line is a 050 number. Japan’s Ministry of Internal Affairs and Communications introduced 050 numbers for internet (IP) phone services in 2002, and they have taken calls from ordinary phones since 2003, so you can dial it from any Japanese mobile or landline. Call charges depend on your plan and carrier.
What happens when you call the MedicTranslate phone number
- Mia answersMia, our virtual receptionist, picks up at any hour, including evenings, weekends and Japanese public holidays.
- Tell her what you needGive your name, the service you are interested in and your phone number with the country code. Please keep medical details out of the call.
- Get the right linkMia sends you a link to the matching service page, for example interpreting, translation, medication import or appointment support.
- Our team follows upA team member picks up your enquiry Monday to Saturday, 9am to 6pm Japan time, and replies within 1–3 business days.
Why a virtual receptionist? Our clients call from many time zones. Mia means nobody hits voicemail at 3am, and every enquiry reaches the team with the details we need to help. She does not interpret, book appointments on the call, or give medical or legal advice.
Which MedicTranslate phone number to use
Call us
Interpreter bookings, document translation, medication import questions and clinic appointments. Use the number for where you are now.
Use the contact form
Prescriptions, reports and IDs should not go by phone or ordinary email. Start with the contact form and we tell you how to share files safely.
Call 119
For a serious illness, injury or fire in Japan, call 119. For crime or a traffic accident, call 110. Our line is not an emergency service.
If you are a visitor and need general help in an emergency or with finding a clinic, the Japan National Tourism Organization runs the Japan Visitor Hotline on 050-3816-2787, 24 hours a day, in English, Chinese and Korean. As a rule it does not interpret your consultation or make bookings for you; that is where we can help. See our guide to calling 119 in Japan.
Australia: local number coming soon
An Australian local number is in progress. We will add it to this page and our contact page as soon as it is live. Until then, Australian clients can:
- send a written enquiry through the contact form,
- message us on WhatsApp, or
- call the Japan line on +81 50 1785 9989 (international call rates apply).
Tell us what you need help with in Japan
Call the number for where you are, or send a short written enquiry. We confirm the scope and price before any work begins.
- Japan and USA & Canada numbers
- Reception around the clock
- Team follow-up Mon–Sat, Japan time
Price confirmed before work begins · Reply within 1–3 business days · Not for emergencies: call 119. We do not give medical advice.
Frequently asked questions
What is the MedicTranslate phone number in Japan?
Call 050-1785-9989 from inside Japan. From outside Japan, dial +81 50 1785 9989. The line has 24-hour reception.
Can I call MedicTranslate from the USA or Canada?
Yes. Call +1 858 879 8954, a San Diego number. Callers in the USA and Canada pay their usual rate for a call to a US number, with no need to dial Japan.
Is there an Australian MedicTranslate number?
Not yet. An Australian local number is coming soon. Until then, use the contact form, WhatsApp on +81 80 2453 8466, or the Japan number with +81.
Who answers the phone outside business hours?
Mia, our virtual receptionist, answers at any hour. She takes your name, phone number and the service you need, then sends you a link to the right service page. Our team follows up Monday to Saturday, 9am to 6pm Japan time.
Can I discuss my medical details or get medical advice on the call?
No. Please do not share medical details by phone. The line is for enquiries and bookings only, and MedicTranslate does not give medical advice. In an emergency in Japan, call 119.
Is WhatsApp still available?
Yes. WhatsApp on +81 80 2453 8466 stays open for messages and is answered by our team during business hours.
This article reflects our contact details and official sources reviewed on 22 October 2026. Phone numbers, hours and call charges can change; our contact page always shows the current numbers. Call charges are set by your phone carrier.
MedicTranslate provides interpreting, translation and healthcare coordination. It is not a healthcare provider or an emergency service, does not diagnose or give medical or legal advice, and does not guarantee appointments or any outcome. Please do not share medical details by phone. See our Privacy Policy. In an emergency in Japan, call 119.